Special X is seeking a Care Navigator for an exciting new company that offers the opportunity to directly impact families raising children with disabilities.

Special X provides care planning services, including system navigation, to parents of children with disabilities across L.A. County, with plans to expand.

Under the direction of the Director of Navigator Services, the Care Navigator will work in collaboration with other Special X teams to support parents with accessing resources and services through diverse and qualified networks of disability service providers, and to connect families within our unique, private online Community. Primary functions of the Care Navigator are to assess family needs, provide assistance with building care plans, and access resources and information to support families using empowerment techniques and skills.

Primary responsibilities:

  • Provide care plan development support to parents of children with disabilities. This includes education, coordination, and consultation, as well as administrative duties.
  • Conduct non-clinical assessments of the needs of the child and family to identify potential barriers to services and create care plans to support parents.
  • Work closely with parents to help identify their preferences in care, as well as personal goals for the child and family.
  • Facilitate shared decision-making and collaborative teams for the child’s care in terms of education, health, and other services.
  • Serve as a resource for education and support for families.
  • Help identify appropriate, credible resources and support that is tailored to the needs and desires of the child and family.
  • Collaborate with parents in the assessment and ongoing reassessment of the child’s needs.
  • Support parents in the use of technology to monitor and keep track of the child’s assessments, evaluations, IEPs, and goals, among others.
  • Assist in developing policy, procedures, and guidelines related to the specialty program using knowledge gained from research and best practices.
  • Develop and maintain relationships with community leaders, Special X staff, and other referral networks.
  • Identify systemic barriers within the community, communicate with organizational leadership about these barriers, and work collaboratively to find viable solutions.
  • May develop evaluation components and outcome indicators and report those evaluation results to the Director and Product Team.
  • Collaborate with multiple departments to incorporate client needs and priorities into programming.
  • Promote and amplify our voice, mission, and culture of inclusivity.

Required education and experience:

  • Master’s-level social worker or equivalent education and experience is preferred.


  • Bachelor’s degree in social work, psychology, family studies, human services, or related field; must also have a minimum of five (5) years of experience providing services to families of children with disabilities or directly to children with disabilities. Must have demonstrated experience in working successfully with special education, disability, and care management services.

Required skills and abilities:

  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility, and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Ability to handle sensitive information in a confidential manner.
  • Action-oriented with strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow through with tasks.
  • Ability to work cooperatively and effectively as part of an interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Ability to communicate well at all levels of the organization including working with leadership and high-level representatives of partner organizations.
  • Ability to work within a frequently changing project scope while maintaining overall direction and structured priorities.
  • Ability to show warmth and appreciation of human growth at all levels and understand the process of gaining trust and credibility with individuals and families.
  • Ability to relate well to all people of the community regardless of color, national origin, religion, sex, pregnancy, age, marital status, sexual orientation, disability, or socio-economic level.
  • Computer literate with basic knowledge of Microsoft Word, Excel, data tracking programs, Salesforce, Slack, Google Suite, Vimeo, Zoom, etc. (preferred).
  • Knowledge of care management principles, planning, resource development, benefits entitlements (SSI, General Relief, Regional Center, IHSS), motivational interviewing, strengths-based approach (preferred), Special Education and services.
  • Must understand, uphold, and continue working toward accomplishing the mission, strategic goals, and performance measures of the organization.

Preferred skills and knowledge:

  • Bilingual (Spanish)

If this sounds like you, please apply today!

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, religion, national origin, veteran status, or on the basis of disability.