Job Title: Part-Time Navigator

Undivided is searching for our next round of part-time Navigators to support parents raising children with disabilities. This part-time role presents an exciting opportunity to directly impact families raising children with disabilities.

Navigators partner with parents to map out where they may be able to increase the supports available to them, including insurance, public benefits, and the school system. Our goal is to take away the “don’t know what you don’t know” aspect of parenting and empower our families raising kids with disabilities with information, resources, and support to maximize their child’s potential.

This position provides an opportunity to share your experience and support families while working remotely from your home with flexible work hours.

Primary responsibilities:

Develop trust and rapport with clients
Work with parents to identify supports that are available to them
Work with parents to determine their priorities and goals, both short term and long term
Work with parents to develop a personalized action plan for their family
Support families by providing resources and guides as needed
Facilitate monthly 45-minute Boost calls with your clients
Communicate regularly with your clients within our app
Attend meetings as requested by clients such as IEPs, IPPs, and Self-Determination meetings
Support parents in the use of their account Binder to keep track of their child’s providers, therapies, assessments, evaluations, IEPs, and more
Perform a variety of administrative duties including capturing notes after client calls
Promote and amplify Undivided’s voice, mission, and culture of inclusivity

Required education and experience:

At least three years of personal experience or two years of professional experience navigating systems including special education, Regional Center, Medi-Cal, IHSS, and/or CCS; parent or volunteer experience welcome.
A minimum of one year of experience providing services to families of children with disabilities or directly to children with disabilities. Can include volunteer experience.
Bachelor’s or master’s-level training in social work, education, special education, human resources, counseling, nursing, or a family support–related field is a plus.

Required skills and abilities:

Critical thinking skills
Resourcefulness and flexibility
Excellent verbal, written, and interpersonal skills
Practical understanding of at least one key California system that Undivided clients use such as special education, Regional Center, Medi-Cal, and/or health insurance
Ability to show warmth and appreciation of human growth at all levels and understand the process of gaining trust and credibility with individuals and families
Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
Ability to be professional, punctual, flexible, and reliable
Action-oriented attitude with strong problem-solving skills
Ability to handle sensitive information in a confidential manner
Ability to understand, uphold, and continue working toward accomplishing the mission, strategic goals, and performance measures of the organization

Preferred skills and knowledge:

Computer-literate with basic knowledge of Google Suite, data tracking programs, Notion, Slack, Vimeo, Zoom, etc.

If this sounds like you, please apply today!

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, religion, national origin, veteran status, or on the basis of disability.

Pay Type: Contractor

Employment Indicator: 15–40 hours per week as needed

Hiring Rate: $25 an hour (with opportunities for growth)

Seniority Level: Mid-level

Location: Headquarters is in Los Angeles area; Navigators work remotely